During my time with All American Renovations, I oversaw exterior renovation projects from the first site visit to the final walkthrough, ensuring every detail aligned with quality standards and homeowner expectations. I coordinated all on‑site activity — from roofing and siding to windows, gutters, and full exterior upgrades — while serving as the primary point of contact for the customer throughout the entire process. My role blended operational oversight with end‑to‑end customer service, keeping communication clear, resolving concerns quickly, and guiding each homeowner through a smooth, professional renovation experience. I took ownership of the project lifecycle, managed subcontractors and materials, maintained safe and organized job sites, and ensured every customer finished with confidence in both the workmanship and the service they received.

At Ricoh USA, I worked within a corporate training environment where I developed, organized, and delivered learning resources that supported multiple locations across the organization. My role centered on creating clear, accessible training materials, performance tools, and just‑in‑time learning content that helped teams operate with consistency and confidence. I collaborated closely with subject‑matter experts, refined processes, and ensured that every resource aligned with operational standards and user needs. Working from a single corporate site, I supported the broader network by equipping employees with the tools, guidance, and training they needed to perform effectively in fast‑paced, service‑driven environments.

My retail career was built on leading high‑volume, customer‑centric environments where operational excellence and team development drove every result. I managed multi‑unit locations across major national brands, overseeing daily operations, merchandising execution, inventory flow, and customer experience standards. I led diverse teams, strengthened specialty service departments, and ensured each store delivered a consistent, high‑quality experience that reflected brand expectations. Whether navigating seasonal resets, remodels, or complex inventory demands, I focused on creating organized, efficient operations and developing teams who could perform at a high level. Retail gave me a foundation in people leadership, service excellence, and disciplined execution. Skills that have carried forward into every role since.

During my time with the Georgia Department of Corrections, I worked in a high‑security environment where I was responsible for maintaining safety, accountability, and structured daily operations for the inmate population. I enforced facility policies, conducted security checks, monitored movement, and ensured the health and welfare of those in custody while upholding strict compliance standards. In addition to my core duties as a Correctional Officer, I served as a Senior Drill Instructor within the Boot Camp program, where I led intensive training, discipline, and behavior‑development initiatives designed to build structure, responsibility, and positive change. I developed and delivered advanced instructional programs, guided recruits through demanding physical and behavioral expectations, and maintained a controlled, professional environment that supported rehabilitation and operational excellence.

In the U.S. Army, I served in a mission‑critical role where I led soldiers, maintained full combat readiness, and ensured accountability for high‑value equipment and weapons systems. I directed a mortar platoon squad, trained soldiers to operate with discipline and precision, and supported battalion‑level operations as a Command Driver and Squad Leader. My responsibilities spanned tactical preparation, field exercises, and the daily operational standards required to keep personnel and equipment mission‑ready. Throughout my service, I upheld the Army’s expectations for leadership, integrity, and performance, ultimately earning an honorable discharge after completing my duties with distinction.